Develop relationships with clients and key personnel.
Elevate complaints and feedback to the relevant departments.
Meet with clients to establish their needs
Build relationships with key clients
Act as point of contact for clients for product development and projects
Schedule regular meetings with customers to ensure they are satisfied
Researching industry trends and providing advice to colleagues about new product strategy or new sales opportunities
Understanding and helping to meet the targets and aims of the client
Qualifications :
Prior experience with customer service.
Excellent interpersonal skills.
Ability to network and build relationships.
A degree in Business Management or a related field.
Proficient in using internal softwares
Good in communication skills
Able to see others point of view
Ability to always find solution for clients and relationship managers
Jewelry Production Specialist
Duties include :
2-5 years experience in jewelry production lifecycle, including adding sprues for printing wax, casting, jewelry cleaning, polishing, diamond setting & re-polishing to finished product and repair
Knowledge of quality checks and use of jewelry machines such as casting, polishing and 3D wax printer
Experience in fast paced consumer goods is a plus
Ensure the smooth production process by utilizing internal tools
Set internal process and manage deadlines
Proficient in using fordham, polishing, and wax injection tools
Confident and comfortable to discuss production challenges with the internal team
Travel overseas to Thailand factory for training if required
Qualifications :
Demonstrate knowledge / interest in production of fine jewelry
High attention to detail
Good time management skills
Proficient in using internal softwares
Good in communication skills
Able to see others point of view
Ability to always find solution for clients and relationship managers
Production Associate
Qualifications :
Demonstrate knowledge & interest in production of jewelry goods
High attention to detail
Good time management skills
Proficient in using internal softwares
Able to see others point of view
Proactive and coordinate with customers
Responsibilities :
Be able to train in jewelry production
Engrave jewelry on a daily basis
Update the internal software and communicate with clients
Set deadlines for work to be finished daily
Able to work with a small team of engravers and polishers
Be able to take responsibility to finish work in a timely manner on a daily basis
Out of box approach to new developments and styles
Ecommerce Associate
Duties include :
Create and publish content while ensuring content is properly prepared
Coordinate with overseas team for all the imagery and content related work
Liaise with overseas team on image renderings (to be consistent with brand)
Ensure specs are correctly updated on website
Overall knowledge of the online world is preferred
Learn about jewelry / fashion / trend through use of social media
Grow online marketing by consistently keeping track with online marketing trends.
Prior E-commerce experience In Jewelry/Apparel/Footwear is preferred
Be proactive in responding to clients and queries on the e-commerce side of the business
Coordinate with influencers to get them onboard and create brand awareness
Avid Instagram, Facebook user to create a curated brand strategy.
Qualifications :
University degree required
High organizational skills is must
A minimum of 1-5 year internet marketing / marketing / sales / admin experience
Technically proficient, self-motivated and results driven
